Delta Utilities, the company that recently acquired Entergy’s natural gas business in New Orleans and Baton Rouge, will offer financial assistance to customers struggling with their gas bills after “unexpected” financial hardship, the company announced Wednesday.
The program, named DU Cares, will directly pay up to $250 to a qualifying customer’s natural gas account per year, according to a news release.
Delta Utilities partnered with the United Way of Southeast Louisiana to begin the program, and applications for assistance will be reviewed by United Way.
Delta Utilities committed $200,000 to fund the program in 2026, money that the company said will be deployed on a rolling basis. Once that money has been distributed, applications will pause until more funding becomes available.
“DU Cares reflects our fundamental belief that no family should have to choose between keeping the heat on and meeting other basic needs,” Tim Poché, CEO of Delta Utilities, said in the news release. “Natural gas is essential for daily living — from cooking meals to staying warm. Through this program, we’re not just helping customers manage a bill; we’re investing in the stability of families throughout our service area.”
Delta Utilities finalized its purchase of Entergy’s local gas infrastructure last year, and local leaders in both New Orleans and Baton Rouge said then that they secured limits on future rate increases.
But the utility company has come under fire this month over what residents say are noticeably higher gas bills. At a recent town hall meeting in Baton Rouge, residents accused Delta of raising rates for profit.
Delta representatives said charges for natural gas service remained the same, but bills were presented differently.
How to apply for assistance
Customers can apply for assistance online here. Applicants must have an active Delta Utilities natural gas account and matching ID.
Customers can call or receive in‑person application support at one of the following United Way locations:
Orleans Parish
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2401 Canal St., New Orleans, (504) 822-5540
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8324 Morrison Road, New Orleans, (504) 827-6828
St. Tammany Parish
Washington Parish
